AI-Powered Customer Support
An AI agent for WhatsApp, Instagram and Messenger that answers enquiries, collects contact details and hands requests to your team, using your business information and brand voice.
- Customized AI — Define persona, tone, business context, products, and FAQ. The AI responds just like one of your team members.
- Human Handoff — When the AI is unsure or the customer asks for a person, the chat is routed to your team with full context.
- Actionable Insights — Resolution rate, CSAT, and average response time — all tracked in a single real-time dashboard.
- Multi-language support (English, Portuguese, Spanish)
- Choice of multiple AI models (Gemini, GPT)
- Automatic keyword-based human escalation
- Uploadable knowledge base (FAQs, catalogs, docs)
- Sandbox testing mode before going live
- Configurable daily limits and business hours
- Full conversation history and audit logs
- GDPR compliant with secure European hosting
How Konnexa AI customer service works
Konnexa connects WhatsApp Business, Instagram and Facebook Messenger to a shared inbox and sales CRM. Configure your services, business hours, FAQs and business rules, then test responses before enabling each channel.
- Answer using information supplied by your business.
- Collect names, contact details and the reason for an enquiry.
- Record the opportunity in the CRM for your team to follow up.
- Hand conversations over to a person when needed.
From a WhatsApp message to a CRM opportunity
For a property enquiry, the AI can collect the customer's name, contact details and property of interest. On WhatsApp it uses the phone number available in the conversation; on other channels it can ask for a number. The collected details help your team continue the conversation.
When an advertisement, post or form provides referral information, this context can accompany the contact. Attribution depends on channel data, permissions and active integrations; it is not available for every message.
Customer support for businesses in Portugal
Configure European Portuguese, English or Spanish and choose a tone and business hours appropriate to your company. Your team can review conversation history and follow up on leads on desktop or mobile. Channels, usage limits and features depend on the plan and configured connections.
AI does not replace your team's judgement. Prices, availability, visits and commitments must follow approved business information and rules. Review pricing, privacy information and terms before choosing your setup.
Frequently Asked Questions
Does the AI support different regional languages?
Yes. Prompts and tone are optimized for various languages and dialects, including formal and informal address.
Do I need to train the AI model?
No technical training required. Just input your business details, products, and FAQs, and the AI uses them as its knowledge base.
How long does setup take?
Between 10 to 30 minutes. Connecting social accounts takes 2 minutes; configuring the AI persona takes another 10.
How can I monitor the AI's performance?
Use the built-in testing mode and the analytics dashboard to monitor quality, resolution rates, and escalations.