AI-Powered Chatbot for Restaurants, Cafes & Take-away
Bookings, daily specials, opening hours, and orders — answered in seconds on WhatsApp and Instagram, even during the lunch rush.
In the hospitality industry, phones ring and Instagram pings exactly when the house is full. It's impossible to provide great table service and reply to messages at the same time, and every missed booking request is an empty table. A restaurant chatbot handles all predictable queries — opening times, daily specials, outdoor seating, group bookings — and collects reservations with names, guest counts, and times. KONNEXA manages this across WhatsApp, Instagram DM, and comments with a natural brand voice. Orders are organized in a single inbox with customer history, and bookings arrive ready for staff confirmation. After hours, the agent continues to respond and take requests for the next day.
- Bookings without service interruption — The AI agent collects date, time, party size, and contact info, delivering it ready-to-go to your team.
- Live Menus & Opening Hours — Daily specials and practical info answered automatically 24/7.
- Take-away & Delivery — Receive pickup or delivery orders with addresses and times without missing a call.
- Auto-responses for hours, location, and parking
- Send daily specials and menus via PDF or image
- Booking collection with human confirmation
- Take-away orders with address and pickup time
- Reservation reminders to reduce no-shows
- Instagram comment automation
- Campaigns for events, special menus, and holidays
- Customer database with visit history
What changes in one week
The most visible difference is response time. Messages that used to sit unanswered during service now get immediate replies, and bookings no longer depend on staff checking their phones.
The second difference is organization: instead of bookings scattered across personal WhatsApp, DMs, and calls, everything appears in one unified list with the customer's contact info.
Peak times and campaigns
Valentine's Day, Christmas, and major events concentrate demand into a few hours. With automated flows, the agent informs guests of availability, suggests alternatives, and manages waitlists automatically.
You can then leverage your contact base to announce special menus and events, ensuring compliance with privacy regulations.
Frequently Asked Questions
Does the chatbot confirm bookings on its own?
It collects all data and suggests times, but final confirmation stays with your team to prevent overbooking.
Can I easily update the daily special?
Yes, the AI agent's content is editable anytime, and changes apply instantly to all new conversations.
Does it work with my current WhatsApp number?
It works with a number connected to the WhatsApp Business Cloud API. We help with the setup during your trial.
What about Instagram comments?
They are handled like conversations: you can auto-reply and send DMs to anyone using keywords like 'book' or 'menu'.
Do I need a dedicated person for this?
No. Once configured, daily management is just confirming bookings and jumping into chats when the agent hands over a complex query.