Privacy Policy

Last updated: 8 April 2026

1. Introduction

KONNEXA ("we", "our" or "the platform") is committed to protecting the privacy of its users. This Privacy Policy describes how we collect, use, store and protect your personal data, in accordance with the European Union's General Data Protection Regulation (GDPR).

2. Data We Collect

We may collect the following types of data:

Identification data: name, email, phone number.
Authentication data: login credentials, access tokens for third-party platforms (Meta, WhatsApp Business).
Usage data: interactions with the platform, activity logs, configuration preferences.
Users' customer data: messages, contacts and interactions managed through the platform.

3. Purpose of Processing

Data is processed in order to:

Provide and maintain the platform's services.
Authenticate users and manage accounts.
Process integrations with social networks and communication channels.
Improve user experience and optimise our services.
Comply with legal and regulatory obligations.

4. Legal Basis

Data processing is carried out on the basis of user consent, contract performance, legitimate interests, and compliance with legal obligations, as applicable.

5. Data Sharing

Your data may be shared with:

We never sell personal data to third parties.

Infrastructure and hosting service providers.
Third-party platforms (Meta, WhatsApp) when authorised by the user.
Competent authorities, when required by law.

6. Data Security

We implement appropriate technical and organisational measures to protect data against unauthorised access, loss or destruction, including encryption, access control and regular audits.

7. User Rights

Under the GDPR, you have the right to:

Access your personal data.
Rectify inaccurate data.
Request the deletion of your data.
Restrict or object to processing.
Data portability.
Withdraw consent at any time.

8. Data Retention

Data is kept only for as long as necessary for the purposes for which it was collected, or as required by law.

9. Cookies and Google Consent Mode v2

We use cookies and similar technologies across three categories:

Strictly necessary — session, security and preferences. Do not require consent.
Analytics — Google Analytics 4 (GA4) to measure traffic and usage anonymously.
Marketing — Meta Pixel and Google Ads to measure campaigns and optimise communications.